Your Connection to Elder Law and Care Answers

Billing & Subscriptions FAQs

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1. What's the advantage of a listing at

A personalized and searchable web-page that contains your expert answers, professional certifications, and contact information that you have shared. Schedule, get leads, and receive calls with new clients using our built-in technologies. If you’re not available, no problem, we’ll take a voicemail message for you.

2. Which credit cards do you accept?

We accept: American Express, Discover, Master Card, Visa

3. I'm having trouble using my credit card. What should I do?

When making your purchase on the order page, the transaction is not complete until you are directed to your profile page where you can verify your billing status. You can then call customer service at 866-272-6557 ext.#2 to speak with someone that can help.

4. Why isn't my billing information being accepted when I enter it?

There may be a few reasons why you can't enter your billing information:

  • Incorrect or invalid credit card number
  • Expired credit card
  • Credit card over limit
  • Incorrect or invalid billing information

Try re-entering your information or try using a different payment method.

5. Why was my subscription automatically renewed?

If you are using a credit card, you are charged immediately for the subscription plan you selected. When that plan ends, we will automatically renew your Premium Listing at the same rate as previously selected. This will continue until you select either a different subscription plan or if you choose to end your subscription before it begins a new billing cycle. We hope that auto-renewal doesn't come as a surprise, as it is on the subscription page that each subscriber agrees to when signing up. If you have any questions regarding any charge at any time please contact us immediately for help

6. If I ask for my listing to be removed, will it end my Subscription?

No. Once you purchase a subscription, it will remain active for the remainder of your subscription plan.

7. Can I put my 12-month subscription on hold?

No. Once you purchase a subscription, it will remain active for the remainder of your subscription plan.

8. If I bought a 12-month listing listing and cancel after one month, can I get a refund for the remaining five months?

No, we do not prorate subscriptions. If you cancel after your first month, your Subscription Membership will stay active for the rest of the subscription plan.

9. I changed my mind. May I have a refund?

No. We do not offer refunds of any kind.